Return & Refund Policy
EAOR offers a straightforward, hassle-free warranty process. Warranty periods vary by product model. For products purchased through offline dealers, please refer to the specific after-sales warranty policies by the local dealers.
Not Covered Under Warranty:
● Products without sufficient proof of purchase
● Lost or stolen products
● Items that have expired their warranty period
● Non quality-related issues
● Free products
● Repairs conducted by 3rd parties
● Damage caused by external factors
● Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, and operating devices improperly)
● Purchases from unauthorized resellers
How to request a return
Email sales@eaor.cc with your order number, product model and reason for the return. If the return is accepted, we will send return instructions explaining how and where to send the package and, where applicable, provide an approved return shipping label or other agreed shipping arrangement.
Do not return an item without first requesting approval. Do not send it to the original shipping address or the registered company address unless those instructions specifically designate that address. Items sent back without first requesting a return will not be accepted.
